Terms of Service

These Terms of Service ("Terms") govern your access to and use of DropLaunch OS ("Service", "we", "us"). Contact: support@droplaunch.me. By creating an account or using the Service you accept these Terms in full.

1. The Service

DropLaunch OS is a software-as-a-service tool that uses third-party AI models (OpenAI, Google, etc., via OpenRouter) to generate marketing assets — product analysis, audience maps, ad angles, brand identity, copy, images, reviews, policy documents and Shopify product page Liquid code — based on inputs you provide.

Outputs are AI-generated and may contain errors, factual inaccuracies, hallucinations or material that requires editing before publishing. You are responsible for reviewing all outputs before using them in production.

2. Account & Eligibility

You must be at least 18 years old and legally able to enter into binding contracts. You are responsible for keeping your credentials confidential and for all activity that happens under your account.

3. Acceptable Use

You agree NOT to use the Service to:

• Generate content that is illegal, deceptive, defamatory, or violates third-party rights (including intellectual property and trademarks).
• Generate placeholder reviews or marketing claims that violate consumer-protection laws in your jurisdiction (in particular, EU Directive 2005/29/EC on unfair commercial practices).
• Sell physical or digital products that are prohibited by Meta Ads, TikTok Ads, Google Ads or Shopify acceptable-use policies.
• Resell, sublicense or expose the AI generation API to third parties without our prior written consent.
• Attempt to reverse-engineer the Service, scrape it at scale, or interfere with its security or rate limits.

We reserve the right to suspend or terminate accounts that violate these rules, with no refund for the current billing cycle.

4. Subscriptions, Credits & Billing

The Service is offered on subscription plans (Starter, Pro, Agency) billed monthly or annually in advance. Each plan grants a monthly allowance of generation credits. Pricing and credit amounts are shown on the pricing page and may change with at least 30 days notice for existing subscribers.

• Subscriptions renew automatically until cancelled.
• Cancellations take effect at the end of the current billing period. See the Refund Policy for the EU 14-day right of withdrawal and how it interacts with credit consumption.
• Unused credits roll over within the cap set by each plan; credits above the cap are forfeited at renewal.
• Payments are processed by Stripe Payments Europe, Ltd. You agree to Stripe's consumer terms.
• Prices on the public pricing page are shown net of VAT. VAT is added at checkout based on your country of residence in line with the EU OSS scheme.

5. Ownership of Outputs

Subject to your compliance with these Terms and applicable law, we assign you all rights, title and interest we have in the outputs you generate through the Service, provided that:

• You acknowledge that AI-generated content may not be eligible for copyright protection in some jurisdictions.
• You acknowledge that the same or similar outputs may be generated by other users (no exclusivity).
• You are responsible for any third-party rights infringement that arises from your use of the outputs (including trademarked names suggested by the Brand Generator).

6. Your Data

Your launches, generated assets and uploaded media remain yours. We process them on EU servers (Supabase EU region) to deliver the Service. See our Privacy Policy for details and our Data Processing Agreement for the contractual processor terms required by GDPR Article 28. You can export your data at any time and delete your account from the settings — deletion is permanent and cascades to all outputs.

7. Third-Party AI Models

Generations rely on third-party models (OpenAI GPT-4o, Google Gemini, etc.). Their availability, pricing and quality are outside our control. If a third-party provider materially changes terms or pricing, we may adjust our credit costs accordingly with 30 days notice.

8. Warranties & Disclaimers

The Service is provided "as is". We don't guarantee that AI-generated outputs are accurate, complete, suitable for a specific purpose, or compliant with the laws of your jurisdiction. We don't guarantee uninterrupted availability of the Service. Mandatory consumer-law warranties under applicable EU law continue to apply.

9. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits or business interruption. Nothing in these Terms excludes liability for wilful misconduct, gross negligence, or any other liability that cannot be excluded under applicable law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to your account address at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

11. Governing Law & ODR

These Terms are governed by the laws of the European Union and the country of our registered place of business. For disputes that cannot be resolved amicably, the courts of our registered place of business shall have exclusive jurisdiction, except where mandatory consumer-protection laws of your residence provide otherwise.

EU consumers can also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12. Contact

Questions about these Terms? Use the contact form or email support@droplaunch.me.